Secrets From Your Sister

Skip Navigation

Archive for the WORD On The Street

Why Hide these Assets?

July 29th, 2009

Thanks to Toronto Life for featuring our store in their “Best of the City 2009″ story. We were featured in the “Hidden Assets” section but quite honestly, we’re not so sure you should hide the assets you purchase at SFYS!toronto-life

Posted in WORD On The Street | No Comments »

& she told 2 friends, & she told 2 friends…

July 28th, 2009

We love our customers.  We love our work. We are lucky!

There is something extra special about first-time customers though. That first fitting experience, that first reaction to trying on the right size, the first time we determine it is safe to say “boob” and share a giggle. These are the moments that make our jobs worth doing!

this shows an incorrect fit

(image shows an incorrect fit)

On the topic of first fittings, women.ca wrote a great article about our store called Sometimes We All Need a Little Lift. You can check it out here. To quote that article, “The women at SFYS are approachable, candid, and well trained to fit you with the best bosom buddy around.” Thanks women.ca! That’s just the impression we are hoping to leave.

Also on the topic of a first fitting, we were delighted to receive a letter of appreciation from a first time customer. Here it is, in its entirety, and below is our response. These are the moments that make all the hard work worth it. There is absolutely nothing as satisfying as helping a woman like what she sees in the mirror. Thank you for supporting us,  reading our blog, and we hope to see you soon!

***

“To the owner of this magnificent store, I just had to write to let you know what am amazing experience we had at your store last week!

First of all the store itself is beautiful, especially the gorgeous theatrical change area where I could happily sit and drink tea for hours!!!
Second and most importantly I have to comment on the incredible staff that work there!  We were blown away by the warm welcome we received as well as the overall experience of having the bra fitting.  Not only were we educated about what to look for in a bra and how it should fit, we felt that the women genuinely cared about us, and its not every day that you get all that from one store!
The women who work at “secrets from your sister” are amazing individuals who empower women and make them feel beautiful no matter what their size.  Our experience last week has left us feeling inspired and truly grateful because we feel that we have made new friends, and we feel so much better about ourselves too.  It was wonderful to converse with such intelligent and caring women whose inner beauty matched their outer beauty!
thank you so much for everything.
your staff needs to be acknowledged for the work that they are doing, impacting the lives of women in such a positive way.
will you let them know for me?
your loyal customer since last week!!!
A.L.”

“Thank you A.L. for this incredible letter. The ladies here work very hard and enjoy their jobs immensely. You have detailed everything we aim to accomplish in our service. As a business owner this type of letter is the most rewarding feedback one could ever ask for. I would like to ask if we could post your letter in our Word on the Street section of our website. I would only use your initials, not your name. Please let me know if you would feel comfortable sharing your thoughts on the experience you had with us.
Thank you again,
SFYS”

 “you are so welcome!  thank you so much for replying to my email.  i am honoured that you have asked to use my letter in the word on the street section of your website.  please feel free to use it in any way you wish.

i cannot wait to buy another bra from your store.  i often walk by, as i live in the neighbourhood, and i am always impressed by the lovely window displays that you have featuring a gorgeous piece!
please give my regards to your wonderful staff, and i wish you all the success in the world!
sincerely
A.L.”

Posted in WORD On The Street | No Comments »

Thanks TorontoLife.com!

July 2nd, 2009

Today, secrets from your sister… was named one of the “best places to shop at Yonge & Eglinton”.

Check it out here, and see what other great boutiques in the area were listed. Our review, below:

logo-toronto-life

“Secrets From Your Sister
This bra boutique (a recently opened sibling to the beloved Annex location) offers a fantastic fitting service. With scientific exactitude, expert staff members seek out the perfect size and styles. Though the bras can be pricey (upwards of $100), such quality brands as Freya, Fantasie, Prima Donna and Empriente are worth the investment. 2501 Yonge St., 416-482-8007″

Posted in WORD On The Street | No Comments »

« Previous Entries
Next Entries »